How tourism in Indonesia is replacing its customs barriers with the seamless corridors of Amadeus

The Indonesian Immigration Authority has become the first authority in the world to introduce large-scale biometric lanes thanks to a new mobile biometric technology.

This brand-new innovation from Amadeus uses AI-powered biometrics to verify the identity of passengers « on the move » in wide lanes, rather than requiring them to stop and manually present their documents to a border guard or at a counter.

This technology transforms customs clearance, which until now has been a slow process with queues, into a fast, seamless, and transparent experience.

As part of the « All Indonesia » initiative, a major digital transformation led by the government to streamline the international traveler entry process, Indonesian immigration authorities have deployed two biometric lanes at Jakarta Airport and a third in Surabaya.

With inclusion at the heart of their design and operation, these lanes will initially be used for elderly and disabled travelers, in line with Indonesia’s vision of embracing technology to transform everyone’s lives.

In the future, their use is planned for all passengers across all airport facilities in the country.